OPERATIONAL MANAGEMENT FOR THE INSTALLATION OF DRINKING WATER METERS AND ITS IMPACT ON THE QUALITY OF THE SERVICE
Keywords:
meters, water, public serviceAbstract
The public entity Portoaguas EP participates in this project, which was developed in the city of Portoviejo, province of Manabí. Its objective was to evaluate the operational management for the installation of drinking water meters in the quality of the service. The integrated methodology is descriptive and would explore, where the techniques that are part of this study are the interview and the survey, which were developed both for service consumers to determine the level of satisfaction with the service received and the interview with the manager. of the respective company. The results obtained is that a large part of the population surveyed expresses their dissatisfaction with the service, due to a variety of problems that are evident at the time of placing the meters and an apparently excessive charge. In conclusion, the public company Portoaguas EP, manages strategies towards the improvement of the service, however, the inhabitants are not used to charging for the service, which is expected that over time the perspective that the consumer has on the measures will be satisfactory.
Keywords: meters, water, public service.
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